Awards and acknowledgements

We are one of the largest employers in Portugal. We employ 12 506 people, 4747 of whom are women. Our eco-friendly fleet consists of 667 vehicles, which is 92.7% more than the previous year.

In the last year, we received the following distinctions and recognitions:

Leadership Level A in the Carbon Disclosure Project 2022

 CTT achieved the maximum Leadership level with an A score in the CDP – Carbon Disclosure Project rating of 2022. CTT was one of 15 national entities to be rated, being among the elite of only six that obtained an "A/A-" level rating. At international level, CTT is among the 12% of companies in the postal sector with this type of excellence classification.

Top performance in IPC’s sustainability ranking

 In the ranking attributed by the Sustainability Measurement and Management System (SMMS) of the International Post Corporation (IPC), CTT showed its top performance with a score of 73%. This score, which is the 5th best among the 21 postal operators that participated, brings us closer to the 90% target that CTT has set itself to reach by 2030.

 New rise in the UPU Postal Development Index  

Portugal, through CTT's performance, once again improved its Integrated Postal Development Index, according to data released by the Universal Postal Union (UPU). Portugal was ranked 21st out of 152 countries, ahead of several other European operators and one place higher than in 2021.  

Winner of the Coups de Coeur award for the second time in history  

On the sidelines of PostEurop's General Assembly, held in Dublin, CTT won the CSR Coups de Coeur 2022 award. The single-use anti-COVID-19 mask recycling project, an initiative carried out in partnership with To-Be-Green, was considered the best in the Environment category, which happened only for the second time in the history of this important sectoral award. 

CTT Reusable ECO Packaging distinguished with an honourable mention in the National Sustainability Award  

In April 2022, at the National Sustainability Awards ceremony, which took place in Cascais, the ECO Reusable packaging received an honourable mention. It was the second edition of this award, promoted by Jornal de Negócios, which distinguishes various initiatives, including those that stand out for their contribution to a more circular economy.  

Nuno Vieira awarded as Best Investor Relations Officer

CTT Investor Relations Director, Nuno Vieira, won the Best Investor Relations Officer award in the IRG Awards, an initiative promoted by the firm Deloitte. These renowned awards have existed in Portugal for over 30 years and distinguish people and organisations that have contributed to making the capital market more efficient, transparent, socially responsible and useful to the national economy and society. 

Euronext Lisbon Awards 

CTT was distinguished as "Equity Champion - SME" in the Euronext Lisbon Awards. The award recognised for the second consecutive year CTT as the Portuguese company with market capitalisation below one billion euros that provided the highest return to its investors. 

We are an "Innovative Company '22” 

For the second consecutive time, COTEC awarded CTT the INNOVATOR Status. The distinction is associated to the high standards of financial solidity, economic performance, as well as the DNA of innovation, entrepreneurship and connection to the remaining business.  

CTT continues to be a Trusted Brand of the Portuguese

In 2022, CTT was for the 15th time distinguished as a Trusted Brand of the Portuguese, in the study carried out by the magazine Seleções Reader's Digest. The Company was once again the leader in the "Mail and Logistics Services" category, this time with 89% of the votes, compared to the 81% of votes received the previous year.  

One of the brands with the highest relevance and emotional reputation

 OnStrategy released a study in which it distinguishes the CTT Brand as a leader in terms of Reputation, in the Professional Services category. In the RepScore study, CTT received a score of 73.3 points, on a scale of 0-100.

 An Attractive Company to Work For 

CTT won first place in the Employer Brand Research 2022 study, as the most Attractive Employer in Portugal, in the Transport sector. The prize was awarded by the human resources consultancy firm Randstad.

 CTT and NewSpring Services distinguished at the APCC Best Awards

 CTT's Customer Support lines were once again distinguished by the Portuguese Association of Contact Centres (APCC) with two APCC Best Awards. The CTT Line for Companies was awarded the Silver classification, while the CTT Line received the Bronze classification. NewSpring Services, a CTT subsidiary, was also distinguished within the scope of these awards with the Gold classification awarded to the Multicare service and Silver to Fidelidade (last year it had already received the Bronze distinction).

 CTT and NewSpring Services also awarded during the Global Contact Centre Conference

  CTT contact centre in partnership with its subsidiary Newspring Services won two of the seven categories of the Call Centre Trophies, organised by Abilways Portugal and Call Centre Magazine. CTT won the awards in the "Quality in customer service (51 to 150 positions)" category and in "Quality of customer service in a foreign language".  

Recognition by Portal da Queixa (Complaints Portal)  

321 Crédito received an important recognition for its work - the seal Marca Recomendada 2022 (Recommended Brand 2022) awarded by Portal da Queixa 

Banco CTT wins the Five Stars award again  

For the second consecutive year, Banco CTT was considered "Five Stars" by the Portuguese, in the category "Banking - Customer Service", according to a survey by Five Stars Consulting Portugal which reported a 74.4% satisfaction rate. This score compared positively with the performance of five other banking institutions, with Banco CTT standing out in the Satisfaction, Recommendation, Brand Trust and Innovation criteria.

CTT once again nominated to the Excellence in Road Safety Awards

 CTT was once again nominated for the Excellence in Road Safety Awards, of the European Road Safety Charter, including a very restricted group of companies. This nomination once more distinguishes the most recent developments known as the company's Road Safety Programme, which had already won this award in 2017. 

 Portuguese Academy of History awards CTT the Collar of Honour of Meritorious Entity 

 This award intended to give due recognition to the partnership that CTT has maintained with the Academy for several years. With CTT's support, this organisation annually rewards scientific works of excellence in the area of History, both to national and foreign specialists.